Toni tells us a little bit about herself and her role in the business.
Name: Toni Scruton
Role: Operations Manager
Length of time with business: Six years and four months
1. Briefly explain your role
I am responsible for the delivery of efficient and effective service levels within both the New Business and Customer Service teams. This involves the training and development of the teams, developing new processes and systems to improve our service and ensuring all tasks are carried out compliantly, minimising risk to Close Brothers Business Finance. Other responsibilities include complaints handling and overseeing the on-boarding and monitoring of Brokers.
2. What do you enjoy most about your role?
Working as part of an amazing team. I am very much a people person and really enjoy developing individuals and processes that make my team’s working lives more enjoyable. A happy team is a productive team, I am very proud of what we have and continue to achieve.
3. How would you describe your work ethic?
I believe that you should always put 100% effort into any job you choose to do. Take pride in everything you do and show respect to those you encounter along the way.
4. If you could be an animal what would you be and why?
I would be a lioness as she forms strong bonds and works as part of a team to survive and prosper.
5. If you weren’t in work now, what would you be doing?
I would be spending time with my gorgeous family, ideally by a pool somewhere very warm and relaxing. Realistically, I would be catching up on house work in between chauffeuring my teenage daughter around.
6. Which of your colleagues would you like to nominate to feature next in meet the team and why?
I would like to nominate one of our Business Support Advisors, Rachel McCready. She has an exciting few months ahead and it would be lovely for everyone to get to know her a little better.