Close Brothers Asset Finance has been named as a winner of the Best Customer Focus Category at the 2016 Best Business Awards.
The Best Business Awards pride themselves on having a large panel of over 20 independent expert judges who select winners according to strict criteria for each category and sector. The awards highlight and reward excellence across the private and public sectors and the ‘Best Customer Focus’ category recognises businesses that go the extra mile to build themselves around the needs of their customers.
Close Brothers Asset Finance has been recognised for its deep-rooted understanding of its clientele and its provision of a range of flexible funding solutions, tailored to meet the individual needs of each customer.
Commenting on the win, Mike Randall, CEO of Close Brothers Asset Finance said: “At Close Brothers, we value customers above everything and it is an intrinsic part of the company’s fabric. The five values of empowerment, recognition, respect, service in excellence and innovation underpin the entire business, as well as providing the foundations on which our customer service is based. We strive to develop personal, deep-meaning, long-term relationships with customers and offer them unrivalled services levels. To be recognised by the Best Business Awards is a great accolade and we are thrilled to have been named one of its winners.”
Commenting on the award, the Chairman of the Judges said: “Realising that not all SMEs are the same, Close Brothers Asset Finance treats all its clients as individuals and offers them tailor-made finance. Customer service and innovation sit at the heart of the business ensuring it is the partner of choice. Initiatives, such as an apprenticeship programme to help SMEs secure the skills they need for future growth, a training academy and customer forums, are totally unique and inspiring. Going with extra mile is part of everyday business for Close Brothers and the exceptional feedback it receives from customers says it all.”