Rebecca tells us a bit about herself and her role in the business...
Name: Rebecca Hodges
Role: Sales Co-ordinator Supervisor
Length of time with business: Eleven years and seven months
1. Describe a typical day in the life of Rebecca Hodges, Sales Co-Ordinator Supervisor
It starts very early at 5am (not by choice) to get everyone up and ready at home and then onto the school run. Then it’s into work to begin my day… with a coffee.
I manage a team of three co-ordinators and we are targeted to source leads from a database of SMEs in the manufacturing and construction sectors. I am responsible for the sales performance, training and mentoring of the team. My role is varied from recruitment, through to performance management and setting and managing targets.
I also work closely with the marketing team on any campaigns and attend a variety of exhibitions across the manufacturing and construction sectors.
2. What do you enjoy most about working for Close Brothers?
Working with a great bunch of people and feeling valued as a person. We are all treated as individuals and it’s a very open environment, where the CEO’s and Managing Director’s doors are always open – there are not many large companies that are like that.
3. How would you describe your work ethic?
Target driven and customer focused with wanting to deliver the best possible customer service. I’m also a great believer in Close Brothers’ company values – they definitely reflect in the way that I conduct myself.
4. What do you think makes Close Brothers stand out from the competition?
The main thing for me is the personal touch you get at Close Brothers – there’s always someone at the end of the phone – not an operator manned system. Customers are also assigned an Area Sales manager and an office based contact as well. Having in-house underwriters, we are able to offer a speed of service and make quick decisions and our Area Sales Managers are industry experts. They have great relationships with suppliers and have often worked in the industry in previous roles.
5. If you weren’t in work now, what would you be doing?
Family time is the most important thing to me. I have two young children and we love to take trips and give them different opportunities to experience life aside from school and work. We also love a little UK break away, so I would be probably be heading to Center Parcs for an action packed week.
6. If you could be an animal, what would you be and why?
I would be a cat – a life of sleeping, eating and freedom sounds puuurrfect!